Withdrawal
Consumers (Section 13 of the German Civil Code) have a statutory right of withdrawal. The following instruction corresponds to the new model for revocation instruction provided by the legislator in Appendix 1 to Article 246a, Section 1 paragraph 2 sentence 2 ETUC and valid from 13.06.2014.
You can download a sample withdrawal form here; its use is not mandatory.
Cancellation
Withdrawal:
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the last goods. In order to exercise your right of withdrawal, you must inform us ( WTS, Rehwinkel 5, D-34376 Immenhausen, e-mail: shop@wts-wasser.com, tel.: 05673-91474-30, fax 05673-91474-38) of your decision to withdraw from this contract by means of a clear statement (e.B. a letter sent by post, fax or e-mail). You can use the attached model withdrawal form, but this is not mandatory. You can send us the completed sample withdrawal form or any other unambiguous declaration by post, e-mail, fax or telephone. If you make use of this possibility, we will immediately send you a written confirmation of receipt of your revocation.
In order to comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.
Consequences of revocation:
If you withdraw from this contract, we shall reimburse to you all payments received from you, including delivery costs (with the exception of the additional costs resulting from your choice of a type of delivery other than the cheapest standard delivery offered by us), without undisclosed and at the latest within fourteen days from the day on which we receive notification of your revocation of this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless you have expressly agreed otherwise; under no circumstances will you be charged any fees for this repayment. We may refuse the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.
You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you inform us of the revocation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days.
You bear the direct costs of returning the goods.
You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking the nature, characteristics and functioning of the goods.
End of the revocation instruction